Visual IVR Customer Service

Visual IVR is used in Customer Care services to describe an IVVR Service. The terminology indicates the evolution from services that are based on regular voice calls to 3G video calls.

So what can Visual IVR do for a Customer Care / Customer Support center?!

The basic principal of a Visual IVR service is to provide the easy access and interaction to all users without the need to install a dedicated application and with no overhead of device support and security. Current mobile customer service solutions are usually very limited, poor in user experience, and requires the user to make a significant effort in order to use the service.

A Visual IVR service enables the organization to cut on expenses and head count, to provide a better and easier service to the customers, and centralize as many different services in one access point to the service. Such a service can use the phone keys (DTMF), voice commands with voice recognition, and even video input.

A good Visual IVR service is tailor made for the organization's needs. Visual IVR can be used for simple navigation to view information ( Visual IVR Self Service ), contact a customer service attendee (with an ability to send text, graphical information, and video), and to grant access to specific systems (such as ERP, data centers, and billing). Such a service can also manage complex authentication rules description to allow customers and employees to use the same service to retrieve, insert, and update information.

A Visual IVR service can support any number of concurrent users without damaging the quality of experience and with no dependency on the mobile phone's operating system, encryption support, or the customer's technical skills.

Our Visual IVR solutions can serve telecommunications operators (land-line, mobile, cable, satellite), financial institutions (banks, insurance companies, investment companies), health care companies, delivery services (postal services, shipping services), and commerce (stores, online stores, services providers) etc.

You can contact our representatives to learn more about the values of Visual IVR solutions to your organization here.